Terms and Conditions for Fosse Farmhouse B&B & Self Catering Properties

The following terms apply: 

Owner shall mean Caron Cooper trading as Fosse Farmhouse
Customer shall mean the individual making the booking
Tenants shall mean the customer's group
Property shall mean either the Garden House, the Dovecote, the Stables, Fosse Farmhouse B&B or the entire estate being rented/hired
Masculine shall mean feminine and vice versa
Singular shall mean plural and vice versa

General Terms

Please read our Terms and Conditions carefully before booking, as these booking conditions shall be deemed to have been accepted by you when you have paid a deposit or balance for a property, whether via an online booking, by telephone or by completion of a booking form.

1. The Contract
   Caron Cooper is deemed to be the property owner trading as Fosse Farmhouse B&B and Holiday Cottages. The contract entered into is between the owner of the holiday accommodation and the holiday maker (The Hirer). The contract is only effective once the completed booking form and required payment has been received and email confirmation has been sent to the Hirer. The contract is subject to English Law. When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. The contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by email. The owner reserves the right to decline bookings at her discretion. The owner will offer holidays based on accommodation only. We do not offer package holidays.

2. Booking / Payment Method
   If bookings are made more than 60 days prior to the holiday start date, a non-refundable deposit of 33% of the total hire cost is payable. The outstanding balance is due 60 days prior to the holiday start date (we send email reminders only). Alternatively, if the booking is made less than 60 days before the holiday start date, the entire holiday cost should be paid to Fosse Farmhouse B&B and Holiday Cottages with the completed booking form. We accept payments made by debit or credit cards or bank transfer. We accept all major credit and debit cards including American Express, Google Pay and Apple Pay. We can also accept payment by online bank transfer and BACS.

3. Booking and Cancellation Terms

   A non-refundable deposit amount of 33% of the full cost of the holiday rental or B&B will be charged on booking.

   The final balance will be charged and paid 60 days prior to arrival.

   The duration of the holiday is no more than 30 days.

   Any extras on top of the price of the accommodation are not covered (we include towels, linen, fuel, electricity, & a limited supply of consumables etc in the price). Any extras will be itemised on your booking confirmation.

   Cancellations can be made up to 60 days prior to arrival.

   For cancellations made less than 60 days prior to arrival, no refund will be made.

   We strongly recommend that you purchase your own personal travel insurance cover.

   Cancellations must be made in writing using the contact details on your booking confirmation.

4. Complaints Procedure
   If it is felt that there are reasonable grounds for complaint about your holiday accommodation, we must be contacted immediately so that appropriate action can be taken during your stay. No such matters can be dealt with upon departure or after your return home.

5. Liability
   The holiday accommodation owners accept no responsibility for any damage or injury caused by use of the accommodation and any amenities and such use is at the Hirer's own risk. The details and prices in the brochure/website may be subject to change. The information given in the brochure and on our website is believed to be correct and true at the time of going to press. The Owners cannot be held responsible for issues outside their reasonable control such as breakdown of domestic appliances, plumbing, electrical problems, structural repairs, non-working Wi-Fi, poor TV reception, invasion of pests or infestations, or damage caused by exceptional weather, noise from local events, or building work nearby.

6. Representation
   Whilst every effort is made to ensure the accuracy of the information given either orally or written and all such representations are made in good faith, no such representations will create any liability on the part of the Owners.

7. Occupancy
   It is not permitted to exceed the maximum occupancy (stated in brochure & website) for each cottage. This will invalidate the property owner’s insurance. You must not hold events, such as parties, celebrations or meetings at the property without prior consent of the owner. You should advise us of the party size at the time of booking and notify us of any changes before arrival. Non-resident guests are not permitted to enter the premises without prior permission of the owner.

8. Guests’ Undertakings
   On booking a cottage you become responsible for all members of your party and agree to:

   Keep the cottage clean and tidy

   Not commit or allow any illegal acts

   Not use the property for commercial purposes or sublet any part of it

   Not behave in an antisocial manner or disrupt neighbouring properties
   Group bookings must respect neighbouring residential homes and Fosse Farmhouse B&B guests.

9. Smoking
   Smoking or vaping is not permitted inside any of the properties. Ashtrays are provided in the garden for outdoor use. Candles or any open flames are also not permitted within any of the accommodation.

10. Dogs / Pets
    We do accept pets, limited to 2 dogs per property, with an additional fee of £10.00 per dog per night. All dogs must be house-trained, well-behaved, and not left unattended. Dogs are not allowed on furniture or beds unless covered by your own throws.
    Any damage caused by pets may be chargeable, based on a valuation or quotation provided by a professional. The owner reserves the right to deduct these charges from your payment method.

11. Bed Linen and Towels
    All properties include bed linen, towels, tea towels, and oven gloves. Bedding is not provided for cots/travel cots. Weekly linen and towel changes are available for stays of two weeks or longer upon request.

12. Fuel
    Electricity, oil and gas are included in the rental.

13. Refuse Collection
    Please consult the guest information provided in your property for local recycling points and bin collection schedules.

14. Lost Property
    We cannot accept responsibility for items left behind. Please contact us as soon as possible if you believe you've forgotten something. A £10 admin fee plus postage applies to returned items. Lost keys will be charged at £25 per key.

15. Arrivals and Departures

    Self-Catering Check-in: from 4:00 PM

    B&B Check-in: from 2:00 PM

    Check-out (all properties): by 10:00 AM
    Do not arrive early or depart late unless previously arranged. Properties must be left clean, tidy, locked, and with keys returned.

16. Access
    You must allow the Owner or their representative (including tradespeople) access to the property at any reasonable time. In emergencies or urgent repairs, the owner may enter the property without prior notice. The Owner reserves the right to terminate occupancy in cases of serious breach of terms, in which case no refund will be made.

17. Statutory Rights
    These conditions do not affect your statutory rights as a consumer.